Customer Service Associate - Work from Home - Remote

Overview

The Customer Service Associate will provide support to consumers via telephone and/or Internet, handling inquiries and resolving basic support issues. This position is fully remote.

In Short

• Provide customer support via phone, email, or instant message.
• Handle customer inquiries and resolve basic support issues.
• Escalate technical issues to the appropriate department.
• Track and document inbound support requests.
• Update customer information accurately.
• Meet quality standards and adherence to schedule.
• May mentor less experienced associates.
• Work independently and as part of a team.
• Training provided for 2 months, then permanent work from home.
• Competitive salary and benefits offered.

Requirements

• Knowledge of Visa/MasterCard operating rules.
• Excellent customer service skills.
• Computer navigation skills.
• Detail-oriented with good organizational skills.
• 1-year customer service experience preferred.
• Ability to communicate effectively.
• Freshers can also apply.

Benefits

• Training provided.
• Permanent work-from-home opportunity.
• Private medical and dental coverage.
• Broad range of professional education opportunities.
• Collaborative work environment.