(fluent Ukrainian and English) Key Account Manager (Poland) - Remote

Overview

Join our team as a Key Account Manager to provide high-level quality service for famous worldwide well-known companies, acting as a mediator between our company, clients, and support teams.

In Short

• Take part in new clients' integrations.
• Manage clients from diverse industries.
• Maintain communication with support teams and clients.
• Ensure support processes meet company and client standards.
• Assist clients in improving their support experience.
• Maintain security standards.
• Resolve client and consultant concerns.
• Monitor service quality.
• Generate and maintain internal product documentation.
• Assist with hiring and training.

Requirements

• Fluent in English and Ukrainian.
• 1+ years in a similar position or 2+ years in customer support.
• Critical thinker and problem-solver.
• Experience with customer support platforms.
• Knowledge of KPIs and SLAs.
• Team player with cross-departmental project experience.
• Skilled in time management.
• Great interpersonal and communication skills.
• Excellent organizational skills.
• Track record of responsibility.

Benefits

• Business hours.
• Fully remote work opportunity.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management.
• Conditions for self-development.