Chat Support Consultant (Native Japanese) - Remote

Overview

Join our team as a Chat Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

Requirements

• Native Japanese and strong English proficiency (minimum B2; C1 preferred)
• At least 6–12 months of online customer support experience, preferably in crypto or financial services
• Experience in live chat support and handling customer inquiries
• Strong analytical, logical thinking, and problem-solving skills
• Proof validation skills or payment/banking knowledge
• Financial background is strongly preferred
• Positive and responsible attitude
• Crypto industry knowledge is a plus
• CRM experience is an advantage

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards system
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development