Senior UI/UX Designer - Remote

Posted 6 weeks ago

Design

Full Time

India

Overview

We are seeking a Senior UI/UX Designer with a strong passion for building innovative product experiences that make people’s work easier and more efficient. This role offers the opportunity to apply your design craft to a domain hungry for digital transformation, leveraging the most innovative technologies to create experiences.

In Short

Define the UX Vision: Establish and lead the vision for SupportLogic’s product and user experience.
Lead User Research and Insights: Build a deep understanding of our customers through research, identifying pain points, behaviors, and opportunities to inform the product roadmap.
Own the Design Process: Lead the end-to-end design process, from discovery and concept development to usability testing and delivery.
Develop a Scalable Design System: Create and evolve SupportLogic’s design system to ensure brand and UX consistency.
Collaborate Strategically: Work closely with product managers and engineers to align UX initiatives with business objectives.
Champion User-Centered Design: Advocate for design thinking principles across the organization.
Monitor and Optimize Post-Launch: Use analytics and feedback to evaluate and refine design solutions.
Stay at the Cutting Edge: Explore emerging tools and technologies that enhance our competitive edge.

Requirements

6-10 years of UX design experience, focusing on designing enterprise applications.
Proven ability to lead user research methodologies.
A compelling portfolio showcasing successful customer experience projects.
Mastery of design tools such as Figma, Adobe XD, or Sketch.
Ability to foster strong relationships with cross-functional teams.
Experience leveraging analytics and customer feedback.
A proactive and resourceful attitude towards complex design challenges.

Benefits

Healthcare for employee, spouse and child(ren) is fully covered.
Equity (stock options).
Remote 1st, collaborative, and transparent culture.
PTO you’re encouraged to take to recharge.

SupportLogic

SupportLogic is an innovative startup that enhances customer service experiences through its platform, SupportLogic SX™, which utilizes natural language processing (NLP) and machine learning (ML) to analyze customer sentiment and predict outcomes. The platform integrates seamlessly with existing ticketing systems, enabling customer support and success teams to improve relationships and operations. Backed by top-tier Silicon Valley investors, SupportLogic boasts a prestigious clientele in the Enterprise IT sector, with a strong focus on customer satisfaction and retention. The company fosters a remote-first, collaborative culture, prioritizing employee well-being and diversity, and is committed to creating a user-centered product that reflects the diverse needs of its customers.

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SupportLogic

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