Enrollment Resolution Specialist - Remote

Overview

The Enrollment Resolution Specialist is responsible for providing tier 4 support for escalated customer service issues, ensuring efficient resolution of concerns for families, team members, and school personnel.

In Short

• Provide tier 4 customer support for escalated issues
• Research, analyze, and reconcile concerns
• Utilize data to drive decisions and identify trends
• Work from home position
• Maintain accurate data in Salesforce
• Communicate effectively with families and schools
• Prioritize and multitask in a fast-paced environment
• Attend virtual training sessions
• Maintain a professional home office
• Background check required

Requirements

• Bachelor’s degree
• Three years of customer service experience
• Proficient in Salesforce and Microsoft Office
• Excellent written and oral communication skills
• Ability to work independently and as part of a team
• Critical thinking and problem-solving skills
• High-speed internet connection required
• Ability to prioritize and multitask
• Fluent typing and extensive reading abilities
• Desire for K12 Enrollment Center experience

Benefits

• Competitive salary based on experience
• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility for employees