Tier 2/NOC - Remote

Overview

The NOC Support role involves responding to outage alerts, managing firmware upgrades, and providing technical support to clients in the hospitality network services sector.

In Short

• Respond to outage alerts and manage equipment issues.
• Perform regular firmware upgrades.
• Handle client emails and support requests.
• Manage escalated tickets from Tier1 and Tier2 technicians.
• Create and configure network settings as per client requests.
• Follow specific escalation procedures as outlined in the Scope of Work.

Requirements

• Fundamental network knowledge and experience in support and troubleshooting.
• Certification as Tier3.

Benefits

• Opportunity to work in a dynamic support environment.
• Gain experience in network hospitality services.