Manager, Patient Assistance - Remote

Overview

The Patient Assistance Service Manager oversees and leads a group of Patient Assistance Program (PAP) Representatives, responsible for planning and directing the operations of the PAP program across multiple health systems.

In Short

• Oversee a team of +10 PAP Representatives.
• Manage day-to-day operations of the PAP program.
• Maximize savings and meet revenue goals.
• Handle escalated customer issues and maintain relationships.
• Identify opportunities for service expansion.
• Recruit and develop the PAP team.
• Ensure compliance with workflows and guidelines.
• Communicate program updates to leadership.
• Provide ongoing coaching and support to team members.
• Travel may be required for onsite support.

Requirements

• Degree or equivalent experience.
• 6+ years of professional experience.
• 0-2 years of supervisory experience.
• Proficient in Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong knowledge of PAP reimbursement and payer structures.
• Ability to prioritize and multi-task.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Experience in customer relationship management.

Benefits

• Competitive compensation package.
• Annual bonus opportunities.
• Long-term incentive opportunities.
• Diverse and inclusive work environment.
• Opportunities for professional growth.
• Supportive company culture.
• Health and wellness programs.
• Employee recognition programs.
• Flexible work arrangements.
• Comprehensive benefits package.