Customer Success Specialist (Mandarin and English Speaking) - Remote

Overview

The Customer Success Specialist is responsible for ensuring client satisfaction in logistics services, acting as a bridge between clients and company operations while requiring fluency in Mandarin and English.

In Short

• Client Onboarding and Training
• Relationship Management
• Issue Resolution & Troubleshooting
• Performance Monitoring and Reporting
• Contract and SLA Management
• 2+ years of experience in customer success or account management
• Experience in 3PL, E-commerce, Fulfillment, and Retail
• Bachelor’s degree or equivalent experience
• Exposure to global customers
• Fluent in English and Mandarin

Requirements

• 2+ years of experience in customer success, account management, or logistics customer-facing operations.
• Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
• Bachelor’s degree or equivalent experience in business or related field.
• Exposure to global customers and an understanding of international markets is desirable.
• Fluent in English and Mandarin.

Benefits

• Opportunity to work in a fast-growing company.
• Engagement with international clients.
• Dynamic work environment.
• Professional development opportunities.
• Flexible working conditions.