Remote Otter LogoRemoteOtter

Account Manager (Turkish and English Speaking) - Remote

Posted 3 days ago
Customer Service
Full Time
Germany

Overview

The Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes, acting as a bridge between clients and the company's operations.

In Short

  • Client onboarding and training to understand logistics needs.
  • Conduct regular meetings to review account performance.
  • Serve as the primary point of contact for client issues.
  • Monitor key performance indicators (KPIs) for client accounts.
  • Ensure contracts and SLAs are up-to-date.

Requirements

  • 2+ years of experience in customer success or account management.
  • Experience in the 3PL, E-commerce, Fulfillment, Retail industry is desirable.
  • Bachelor’s degree or equivalent experience in business.
  • Exposure to global customers and international markets is desirable.
  • Fluent in English and Turkish.

Benefits

  • Opportunity to work with a fast-growing ecommerce company.
  • Dynamic work environment with a focus on client satisfaction.
Spreetail logo

Spreetail

Spreetail is a rapidly growing ecommerce company dedicated to helping brands expand their market share globally while optimizing operational costs. With a focus on innovation and excellence in ecommerce, Spreetail is committed to building a diverse and inclusive workplace that values unique perspectives and experiences. The company fosters a supportive work culture that emphasizes employee well-being, celebrates achievements, and encourages community involvement. As a forward-thinking organization, Spreetail is on a mission to revolutionize the ecommerce landscape and empower its team members to succeed.

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