Junior Technical Account Manager - Remote

Overview

We are seeking a Junior Technical Account Manager (TAM) to join our Content Partnerships team to provide top level service to our most important partners on Megaphone.

In Short

• Main technical point of contact for enterprise customers on Megaphone.
• Ensure customer success by educating publishers on podcast management, analytics, and ad campaign tools.
• Proactively find opportunities for incremental value creation, optimizing performance and revenue.
• Meet specified KPI targets, ensuring retention and high quality of service for enterprise customers.
• Troubleshoot technical issues, such as ad management ensuring swift resolution or escalating when necessary.
• Collaborate with internal Spotify teams to resolve escalations using the ticketing management system (Jira).
• Collaborate with Product and Technology teams to identify customer needs, feedback, and development opportunities for the product.
• Develop expertise in Megaphone’s internal tools and processes.

Requirements

• You are dedicated to delivering excellent support and ensuring customer success.
• You have outstanding writing and grammar skills, with the ability to explain complex concepts clearly and professionally.
• You enjoy solving technical challenges and have a strong aptitude in learning about podcast hosting and ad serving technologies.
• You are comfortable navigating change and thrive in a fast-paced, dynamic work environment.
• 4+ years of customer-facing experience, ideally in podcasting, technical support or operations.
• Experience managing a diverse workload.
• Familiarity with ad campaign management and the podcasting landscape.
• Experience with ticketing systems such as Jira.
• Experience with API trafficking, S3 bucket setup, and technical integrations (e.g., OMs).
• Passion for podcasts and a strong understanding of the podcasting ecosystem.

Benefits

• We offer you the flexibility to work where you work best! For this role, you can be within the United States as long as we have a work location.
• This team operates within the Pacific time zone for collaboration.