Customer Support Specialist - Remote

Overview

Are you a fluent Slovenian speaker looking for a dynamic role in customer support? Are you passionate about delivering exceptional customer service? We're seeking Customer Support Specialists to provide top-tier support and resolutions to our valued customers. As our company continues to grow, we’re looking for dedicated professionals who can enhance customer loyalty and foster long-term customer relationships.

In Short

• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
• Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
• Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
• Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
• Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
• Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.

Requirements

• Fluency in Slovenian
• Strong communication skills
• Experience in customer support or related field
• Ability to work in a dynamic environment
• Proven problem-solving skills

Benefits

• Opportunity to work remotely
• Dynamic work environment
• Professional growth opportunities
• Supportive team culture