IT Tier 1 Support Specialist - Part Time - Remote

Overview

As an IT Tier 1 Support Specialist, you will be the first line of support for our healthcare clients, handling a variety of technical issues and inquiries while ensuring that clients receive timely and effective assistance.

In Short

• Handle up to 30-40 support calls per day.
• Perform password resets and account unlocks for users in Active Directory.
• Diagnose and resolve issues related to Citrix environments and desktop PCs.
• Assist clients with Multi-Factor Authentication (DUO).
• Triage and escalate incident tickets to the internal team.
• Follow knowledgebase articles and standard operating procedures.
• Provide exceptional customer service.
• Accurately document support interactions.

Requirements

• 0-1 years Service Desk or Contact Center experience.
• Basic computer knowledge and web browser usage.
• Typing, 60 WPM.
• Excellent verbal and written communication skills.
• Strong commitment to delivering outstanding customer service.
• Ability to troubleshoot and resolve technical issues efficiently.
• Ability to work collaboratively with teams.
• Strong organizational skills.

Benefits

• Flexible scheduling options.
• Opportunity to work remotely.
• Supportive team environment.