Customer Service Representative - Work From Home - Remote

Overview

This role involves connecting directly with members who have requested information about their available benefits, guiding them through their options, answering questions, and ensuring they receive the protection and peace of mind they deserve—all in a virtual environment.

In Short

• Conduct virtual meetings and phone consultations with members.
• Provide personalized explanations based on members' needs.
• Maintain organized records and complete digital documentation.
• Collaborate with team members to achieve shared goals.
• Participate in training and professional development.
• Contribute ideas to improve efficiency and member experience.

Requirements

• Must be legally eligible to work in the United States or Canada.
• High school diploma or equivalent required.
• Proficient using Zoom and basic digital tools.
• Strong communication and active-listening abilities.
• Reliable, self-motivated, and comfortable working remotely.
• Prior experience in fast-paced environments is an asset.

Benefits

• Comprehensive benefits package including dental and life coverage.
• Work-from-home flexibility with a fitting schedule.
• Performance rewards and incentive trips for top achievers.
• Career advancement opportunities through mentorship.
• Positive, inclusive environment recognizing effort and growth.