Customer Support Specialist - Remote

Overview

Join a rapidly growing SaaS software company as a Customer Support Specialist, where you will assist customers with technical issues and ensure their success.

In Short

• Provide technical support to customers via phone, email, and chat.
• Assist with installation, troubleshooting, and data integrity checks.
• Log and track customer interactions using CRM.
• Work in a hybrid model, with one day a week in the office.
• Fluent in Dutch and English required.
• 1-3 years of customer support or technical experience preferred.
• Strong communication and organizational skills needed.
• Knowledge of SaaS products is a plus.
• Availability for evening and weekend support is a nice to have.
• Be part of a team driving digital transformation in the supply chain industry.

Requirements

• Bachelor's degree or equivalent experience.
• Fluent in Dutch and English.
• Experience with SaaS products.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Strong customer interaction and teamwork skills.

Benefits

• Opportunity to work in a global brand.
• Involvement in customer-centric projects.
• Hybrid work model.
• Additional pay for on-call evening and weekend support.