Mystery Shopper - Remote

Overview

Smart Concept AG is a company based in Baden, specializing in services in the fields of mystery shopping, customer surveys, and customer experience. The company helps its clients to evaluate and improve the quality of their services and processes from the perspective of their customers.

In Short

• Test customer service offered by well-known companies while earning money.
• Simulate real situations with customers and evaluate consultations, services, and products.
• Contribute actively to improving the quality of service offered in Switzerland.

Requirements

• Minimum age: 18 years.
• Good observation skills and precision.
• Reliability and ability to work independently.
• Good proficiency with smartphones and computers.
• Interest in customer service and market research.

Benefits

• Flexibility: decide when and where to perform assignments.
• Fair pay: secure hourly remuneration.
• Complete assistance: instructions and personal support before each assignment.
• Varied tasks: interesting assignments in different sectors.
• Participation: your feedback sustainably improves customer service.