Senior Technical Engineer - Remote

Overview

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

In Short

• Work closely with our Product, Tech, and Data teams to investigate and address various inquiries.
• Assist internal business stakeholders with inquiries regarding Sleek platform functionality.
• Offer technical support through Zendesk, JIRA, and phone channels.
• Provide expert technical support to resolve complex issues escalated from lower support tiers.
• Identify solutions and contribute to code development.
• Configure cloud servers and networks as needed.
• Maintain accurate client records by updating database records.
• Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service.
• Contribute to enhancing self-service capabilities by developing and maintaining knowledge base articles and support documentation.

Requirements

• Strong background in IT support.
• Proficiency in coding languages particularly in NodeJS and either VueJS or ReactJS.
• Ability to diagnose and resolve technical challenges.
• Experience in a dynamic environment.

Benefits

• Work in a diverse team of 440 builders from 18 countries.
• Opportunity to contribute to a mission-driven company.
• Access to a wealth of data and insights.