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Reservations Team Leader - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA
21USD/hour

Overview

The Reservations Team Leader is responsible for leading the customer service team, ensuring accurate reservations, and enhancing customer experiences in a remote setting.

In Short

  • Lead a remote team in customer service operations.
  • Manage reservations and ensure accuracy in customer interactions.
  • Upsell additional products to enhance customer experience.
  • Work weekends and holidays during peak periods.
  • Participate in training and support team members.
  • Handle incoming calls and assist customers with bookings.
  • Monitor team performance and accountability.
  • Collaborate with management for task assignments.
  • Ensure brand standards are met in all communications.
  • Promote a positive team culture focused on service and fun.

Requirements

  • Previous call center experience preferred but not required.
  • Ability to work flexible hours including weekends and holidays.
  • Strong communication skills.
  • Leadership capabilities to guide team members.
  • Passion for skiing and customer service.
  • Ability to upsell products effectively.
  • Experience in a remote work environment is a plus.
  • Willingness to learn and grow in the role.
  • Ability to handle multiple tasks efficiently.
  • Commitment to company values and mission.

Benefits

  • Free Alterra Mountain Company Employee pass.
  • Discounted access to ski equipment.
  • 401K benefit with matching for eligible staff.
  • Local ski pass reimbursement up to $500.
  • Access to discounted brands through Expert Voice.
  • Opportunity to ski regularly during the winter season.
  • Be part of a passionate team with a love for skiing.
  • Engagement in community service initiatives.
  • Work in a fun and collaborative environment.
  • Flexible scheduling options available.

S.B.H

Ski Butlers Holdings

Ski Butlers Holdings, founded in 2004, is dedicated to simplifying the ski equipment rental process while fostering a love for the mountains among customers, partners, and team members. As the global leader in ski and snowboard rental delivery, Ski Butlers operates in over 40 resorts across North America and Europe. The company prides itself on its strong team culture, emphasizing collaboration, accountability, and fun. With a mission to enhance ski vacations through exceptional service and a passion for the outdoors, Ski Butlers embodies five core values: Service, Simplicity, Purposefulness, Curiosity, and Giving. The company is committed to community engagement and sustainability, making it an ideal workplace for those who share a passion for winter sports and the environment.

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