Insurance Operations Specialist - Remote

Overview

We’re looking for a detail-oriented, process-driven teammate to help us build and scale how our team performs insurance benefit verifications and prior authorizations.

In Short

• Research and document insurance benefit verification and prior authorization processes across payers and providers.
• Build and configure checklists, workflows, and step-by-step guides in our internal system for team use.
• Communicate effectively with cross-functional stakeholders (ops, engineering, clinical teams) to ensure accuracy and clarity.
• Adapt quickly to feedback and refine workflows as processes evolve.
• Work independently and take ownership, with the ability to flex from 25 hours/week up to 40 hours/week based on performance.

Requirements

• 1+ year of experience in healthcare operations, medical billing, or a related field; or equivalent training.
• Strong attention to detail and a knack for translating complex rules into clear instructions.
• Excellent written and verbal communication skills.
• Comfortable working both independently and collaboratively.
• Strong work ethic: organized, proactive, and able to juggle multiple tasks.
• Bonus: Prior exposure to insurance benefit checks, prior authorizations, or healthcare administration.

Benefits

• Competitive hourly rate: $17.00 – $22.00/hour
• Flexible schedule, fully remote.
• Chance to directly impact patients’ ability to access timely care.