Customer Support Specialist (Maternity Cover) - Remote

Overview

Dokobit by Signicat provides SaaS solutions for electronic authentication, signing, sealing, and validation processes for businesses and the public sector. In 2021, Dokobit joined forces with Signicat, which facilitated the expansion of cross-border e-document signing operations and eIDAS services.

Signicat is a pioneering Pan-European Digital Identity Service Provider, supporting over 170 data sources for seamless identity verification. Trusted by governments, financial institutions, and businesses worldwide. Such as General Financing, Compensa Life, Telia, Rimi, Volvo, and many more.

Signicats are present all over Europe, with 13 offices in major cities across the continent. Our team of 450+ professionals are driven by an impactful mission - to build technology for people to trust each other in a digital world.

In Short

• Provide prompt and professional assistance via our ticketing system and by phone to our B2B customers and partners.
• Manage requests efficiently - log, validate, and categorize new support requests while ensuring timely escalation and resolution of complex issues.
• Troubleshoot and resolve - investigate and diagnose general issues, applying strong problem-solving skills to deliver effective solutions.
• Collaborate internally - work closely with various internal teams to address customer needs and continuously improve our service offerings.
• Maintain documentation - create and update clear documentation for both customers and internal processes.
• Grow and represent - participate in ongoing training opportunities and represent our company with professionalism in every interaction.
• Adhere to policies - uphold company guidelines and policies in all work activities.

Requirements

• 1+ years experience in customer support or similar role.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills in English.
• Strong analytical abilities to troubleshoot and resolve issues effectively.
• A genuine commitment to delivering support that adds value for our customers.

Benefits

• Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market.
• Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences.
• Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model.
• Work-life balance - enjoy extra paid days off during the summer and Christmas season annually.
• Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app.
• Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths and internal mentorship opportunities.
• Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning.
• Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about.
• Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country.
• Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together.
• Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss.
• Modern workplace - our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys.