Remote QA Analyst - Insurance

Overview

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences.

In Short

• Collaborate with cross-functional teams, including developers, business analysts, and project managers.
• Design, develop, and execute test plans, test cases, and test scripts for Duck Creek Policy, Billing, and Claims modules.
• Perform functional, regression, integration, and system testing to ensure the quality of Duck Creek implementations.
• Validate insurance domain-specific workflows, including policy lifecycle, underwriting, claims processing, and billing.
• Identify, document, and track defects using defect management tools while ensuring timely resolution.
• Conduct root cause analysis for issues and provide recommendations for process improvements.
• Ensure compliance with industry standards, regulatory requirements, and company policies during testing.
• Communicate effectively with Spanish-speaking stakeholders to gather requirements, provide updates, and resolve issues.
• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Provide support during User Acceptance Testing (UAT) and post-production validation.

Requirements

• 4+ years of experience as a QA Analyst.
• Hands-on experience with Duck Creek Policy, Billing, and/or Claims modules.
• Proficiency in testing tools and methodologies, including manual and automated testing.
• Familiarity with defect tracking tools such as JIRA, Bugzilla, or similar.
• Knowledge of SQL for database validation and querying.
• Strong understanding of insurance workflows, including policy administration, underwriting, claims, and billing.
• Experience working with property and casualty (P&C) insurance or other insurance lines.

Benefits

• Global career opportunities.
• Dynamic work environment.
• Exposure to high-impact projects.
• International network of expertise and innovation.
• Commitment to a 'customer success, first and always' philosophy.