Franchise Operations Manager - Remote

Overview

We are seeking a Franchise Operations Manager with Home Care experience to join our team. If you're a passionate and innovative expert in the Senior Care industry with great business consultation skills, then we’d like to hear from you!

The Franchise Operations Manager performs a wide variety of duties to monitor and administer the Senior Helpers Franchise Operations system, including, but not limited to business planning, marketing, operational management, KPI management, and on-going training for new and current owners.

In Short

• Serve as an expert and knowledgeable resource providing valuable coaching and consultative services for franchisees.
• Oversee and ensure completion of the day-to-day pre-training task list activities keeping new franchisees on target for training.
• General operations support including assistance with organizational charts, financial management, and hiring procedures.
• Conduct consistent consultation calls with franchisees.
• Coaching and role play for inquiry calls and assessments.
• Creation of business plans and annual budgets.
• Conduct one on-site visit for newer and current franchisees.
• Monitor all assigned franchisees for compliance.
• Cultivate and preserve franchisee relationships.
• Participate in annual conference and regional trainings.

Requirements

• Bachelor’s Degree in Business or related field.
• Previous home care, hospice, or home health experience.
• Franchising experience preferred.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Meticulous attention to detail and organizational skills.
• Proficient with Microsoft Office applications.
• Ability to travel 30-40% of the time.

Benefits

• Competitive pay.
• Medical, Dental, Vision insurance with a generous percentage paid by the company.
• Flexible Spending Accounts for Health and Dependent care.
• Company paid Life Insurance, AD&D, and Short-Term Disability.
• Employee Assistance Plan.
• 401k with excellent matching.
• PTO, Personal Days, Paid Birthday, Paid Holidays.
• Monthly reimbursement for gym membership.
• Education tuition reimbursement.