Billing Agent - Remote

Overview

SDGM CORP is seeking a detail-oriented and customer-focused Billing Agent to handle customer inquiries and resolve billing-related issues through phone and chat support.

In Short

• Respond to customer inquiries regarding billing issues, payments, and account details via phone and chat.
• Provide clear, accurate, and courteous information to resolve concerns efficiently.
• Troubleshoot and resolve billing discrepancies or disputes in a timely manner.
• Accurately process payments, refunds, and adjustments.
• Assist customers with setting up or modifying payment methods.
• Maintain detailed and accurate records of customer interactions and billing activities.
• Ensure all interactions meet quality standards and adhere to company policies.
• Follow regulatory guidelines related to billing practices and customer confidentiality.
• Participate in training to stay current on billing procedures and system updates.

Requirements

• 1-2 years of experience in customer service, billing, or a related role.
• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.
• Strong verbal and written communication skills.
• Proficiency in using billing systems, CRM platforms, and chat support tools.
• Ability to multitask and handle a high volume of inquiries efficiently.
• Excellent problem-solving skills and attention to detail.
• Experience with conflict resolution and de-escalation techniques.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote work opportunities.
• Comprehensive training programs.
• Supportive team environment.