VIP Host for Asian Clientele - Remote

Overview

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

In Short

• Create new business revenue by understanding, targeting and developing relationships with potential high value players.
• Successfully execute assigned key VIP sales KPIs.
• Manage all aspects of the relationship with players, including hospitality events and communications.
• Generate incremental gaming revenue by anticipating and meeting player needs.
• Maintain personalized relationships with players to offer tailored customer service.
• Understand existing products and proactively push new offerings.
• Communicate new member welcomes and loyalty initiatives.
• Utilize reporting and analysis for business decisions.
• Monitor customer betting behavior and ensure timely offers.
• Ensure compliance with regulations and company policies.

Requirements

• 1 - 2 years of gaming experience either online or in a casino.
• At least 1 year in a sales-related role.
• Proven experience in online gaming or account management.
• Excellent computer skills, especially in Excel.
• Ability to handle difficult customer interactions professionally.
• Ability to review player tracking screens and reports.
• Effective communication with external contacts and employees.
• Willingness to travel for events in the USA and Canada.
• Must qualify for necessary licenses and permits.
• Passion for sports and casino betting is essential.

Benefits

• Career growth opportunities.
• Work with cutting-edge platforms.
• Supportive company culture.
• Engagement in high-level events for top customers.