Supervisor, Auto Renewals - Remote

Overview

The Supervisor of Auto Renewals at Samsara plays a crucial role in ensuring a high-value customer experience during the renewal process, driving operational excellence and financial results.

In Short

• Lead a team focused on customer renewals in a SaaS environment.
• Drive metrics and operational excellence for financial results.
• Collaborate with sales and customer outcomes teams.
• Foster genuine relationships with clients to enhance retention.
• Supervise teams across multiple countries and time zones.
• Champion Samsara’s cultural principles.
• Hire and develop a high-performing team.
• Communicate effectively with executive-level stakeholders.
• Adapt to a rapidly changing environment.
• Ensure a customer-centric approach in all operations.

Requirements

• 1-3 years of leadership experience in a high-volume transaction environment.
• 1+ years in customer retention leadership.
• Fluency in English, both written and verbal.
• Proven track record of meeting business objectives.
• Strong interpersonal and networking skills.
• Experience in performance management for diverse teams.
• Problem-solving and judgment skills.
• Customer-facing experience with strategic accounts.
• SaaS and renewals experience preferred.
• BA/BS or equivalent work experience required.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Charity fund through Samsara for Good.
• Inclusive work environment.