Training Content Creator - Remote

Overview

As a Training Content Creator on the Enablement team at Rula, you will create effective, engaging learning resources that empower frontline teams, such as customer support, to excel and adapt to ongoing challenges.

In Short

• Create impactful training materials for customer support teams.
• Leverage learning and media technologies for training resources.
• Distill complex product updates into clear materials.
• Manage projects proactively and track effectiveness.
• Build collaborative relationships with stakeholders.
• Utilize instructional design best practices.
• Support product launches in a dynamic environment.
• Experience in high-volume customer support centers.
• Proficiency in tools like Articulate Rise and Camtasia.
• Focus on solutions and teamwork.

Requirements

• 3+ years of experience in developing training resources.
• 2+ years of expertise in customer support.
• Proficiency in instructional design and video editing tools.
• Proven project management skills.
• Experience in tech startups or dynamic environments.

Benefits

• 100% remote work environment.
• Attractive pay and benefits.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend.
• Wellness events and lunch & learns.
• Community and employee resource groups.
• Discounted programs.