Technical Project Manager - Remote

Overview

Rockerbox is seeking a Technical Project Manager to drive operational excellence in our customer onboarding process. This isn’t a traditional PM role—you won’t be building Gantt charts in isolation. You’ll be at the center of fast-paced, cross-functional onboarding efforts, ensuring timelines are met, blockers are surfaced, and customers feel confident and supported throughout the process.

In Short

• Build, manage, and continuously improve onboarding project plans and status trackers across MTA and MMM implementations.
• Own timeline management and progress tracking across onboarding workstreams.
• Coordinate across internal teams—Customer Success, Product, Engineering, Data Science, and Professional Services—to keep milestones on track.
• Lead customer-facing onboarding status calls, bringing in the right internal experts to speak to technical details as needed.
• Own all customer communications related to project timelines, status updates, and open items.
• Align onboarding timelines with customer teams based on their internal resourcing and priorities.
• Proactively identify and escalate risks or blockers to ensure momentum is maintained.
• Design and refine the systems, workflows, and documentation that support scalable, high-quality onboarding.

Requirements

• 2–5 years of experience in a project management or customer operations role with external-facing responsibilities.
• Strong organizational skills and attention to detail; you're the type who never lets a follow-up slip through the cracks.
• Clear, confident communicator—both written and verbal—with a knack for managing expectations and building trust.
• Comfortable working with technical products and asking clarifying questions to unblock ambiguity.
• Excited to build and improve systems; you don’t just follow the playbook—you help write it.
• Collaborative team player who works well across functions.
• Basic Excel/Google Sheets skills required.
• Martech or adtech experience is a strong plus.

Benefits

• Salary range $80,000 - $120,000 depending on skills and experience; equity.
• Remote-first - work anywhere in the US.
• Health, vision, and dental insurance.
• Unlimited PTO.
• 10 Paid Holidays.
• Rockerbox Unplugged - we shut down the last week of the year.
• 12 weeks Parental Leave for all parents of a new child.
• Traditional and ROTH 401k options.
• $1000 annual training stipend.