Site Reliability Engineer - Remote

Overview

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

In Short

• Support the reliability, scalability, and performance of our platform through hands-on work with our infrastructure and deployment pipelines
• Assist in maintaining and operating Kubernetes clusters (EKS), as well as other systems including Elasticsearch, MSK, RDS, and Redis
• Contribute to the deployment, tuning, and upkeep of observability tools like Prometheus, Loki, Grafana, OpenTelemetry, and New Relic
• Partner with more senior engineers to identify and remediate system bottlenecks and improve resource utilization
• Participate in the monitoring and tracking of service level indicators (SLIs) and service level objectives (SLOs)
• Write scripts and build automation to streamline operations and reduce manual work
• Help troubleshoot production and non-production issues as part of the incident response process
• Participate in an on-call rotation

Requirements

• 3+ Years in various SRE roles
• 3+ Years in various DevOPS/System Engineering roles
• 3+ Years of experience building and managing production Kubernetes infrastructure
• 3+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
• Experience with Infrastructure as code such as Terraform or Crossplane
• Experience with CI/CD Development tools (CircleCI, etc.)
• Experience with GitOPS Tools (ArgoCD)
• Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
• Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
• Must be able to work independently, be self-motivated and handle multiple priorities
• Comfortable working in a fast-paced agile environment

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done