Manager, Client Success Engineering - Remote

Overview

As a Manager, Client Success Engineering, you lead a team responsible for onboarding suppliers to Rithum’s product management platform and enabling their long-term success. This role blends technical delivery oversight, people leadership, and cross-functional collaboration. You will drive the execution and continuous improvement of onboarding processes while supporting your team in delivering a high-quality client experience.

In Short

• Lead, coach, and develop a high-performing team of Client Success Engineers (CSEs).
• Oversee onboarding execution ensuring clean data intake and timely launch of supplier integrations.
• Maintain quality standards and identify blockers early.
• Foster client trust through proactive communication.
• Partner with cross-functional teams to improve workflows.
• Ensure the CSE team has the training and tools required for effective execution.
• Use onboarding metrics to drive continuous improvement.
• Monitor team performance and ensure accountability.
• Build a culture of collaboration and client advocacy.
• Contribute to process documentation for scalable onboarding.

Requirements

• 5+ years of client-facing experience in onboarding or customer success.
• 2+ years of experience managing or mentoring team members.
• Proven ability to drive team performance and manage change.
• Demonstrated ability to manage technical onboarding workflows.
• Strong organizational skills and attention to detail.
• Proactive problem-solver with strong decision-making skills.
• Effective communicator across various channels.
• Proficient with Microsoft Excel.

Benefits

• Medical, dental, and vision benefits starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with up to 25 days of PTO.
• 12 weeks primary caregiver leave.
• Accident and critical illness insurance.
• Pet insurance.
• Life insurance 2x salary.
• $65/month Remote work stipend.
• Tuition assistance.
• Career development opportunities.