Customer Support Specialist - Remote

Overview

The Customer Support Specialist at RISK inc will provide high-quality support to customers through various channels, ensuring their inquiries are handled effectively.

In Short

• Learn necessary information for work.
• Help customers through live support (chats, instant messengers, emails).
• Handle customer inquiries appropriately.
• Provide a high level of service.
• Be ready to work night shifts.
• Interact with other departments to resolve issues.

Requirements

• Good written communication skills.
• Fluency in Vietnamese is a must-have, English - Intermediate and above.
• Empathy, stress tolerance, responsibility, and focus on development and results.
• Excellent basic computer skills.
• Ability to work from personal laptop for the first 2 weeks during training.

Benefits

• Remote work.
• Vacation 28 calendar days.
• Paid sick leave.
• Learning coverage.
• Sport coverage.
• Medical insurance.