Client Services Engineer - Remote

Overview

The Client Services Engineer provides technical assistance to computer system users, resolving issues and enhancing operational efficiency through expert support.

In Short

• Provide technical support to clients in person, via phone, or remotely.
• Troubleshoot and resolve hardware and software issues.
• Maintain systems and install new equipment as needed.
• Assist with mobile device setup and security.
• Manage ticket queues and ensure timely resolution of issues.
• Evaluate and recommend improvements for IT systems.
• Interact with clients to provide updates and support.
• Manage MS Exchange environments and Active Directory.
• Demonstrate professionalism and urgency in support.
• Utilize critical thinking to determine effective solutions.

Requirements

• 4-7 years of IT experience in an enterprise environment.
• 3+ years of end user technical support experience.
• Preferred experience in financial services and MSP.
• Strong troubleshooting skills for desktop and server.
• Hands-on experience with Windows Server and MS Exchange/365.
• Knowledge of VMware, Citrix, MDM, and Cyber Security.
• Excellent verbal and written communication skills.
• Professionalism and sound judgement are essential.
• Experience with ticketing systems like ConnectWise preferred.

Benefits

• Opportunity to work with a dynamic team.
• Professional development and training opportunities.
• Competitive salary and benefits package.
• Flexible working arrangements.
• Engaging work environment in the financial services sector.