Operations Analyst, Business Systems - Remote

Overview

The Operations Analyst, Business Systems at Reserv will lead the implementation and management of the claims management system, ensuring operational efficiency and process optimization.

In Short

• Define growth potential for Reserv through technology management.
• Lead implementation of claims management system (Snapsheet).
• Build and manage system workflows and data.
• Collaborate with cross-functional teams.
• Analyze and optimize business systems.
• Provide user support and training.
• Manage new account and vendor onboarding.
• Document and maintain systems and procedures.
• Communicate effectively with technical and non-technical stakeholders.
• Work in a dynamic, startup environment.

Requirements

• 3+ years of experience in systems management within startups or insurance.
• 1 year of experience with Snapsheet or similar systems.
• Knowledge of Salesforce, Hubspot, or Zendesk.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong communication skills.
• Proficient in Excel and BI tools like Looker or Tableau.

Benefits

• Generous health-insurance package.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy.
• Work from anywhere to enhance work-life balance.
• Quality equipment provided for work efficiency.