Delivery Manager - Remote

Overview

At Remotebase, we are dedicated to building a thriving remote work community that connects talented individuals with top-tier clients. We are currently in search of an experienced Delivery Manager to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining high-performance backend systems that meet the needs of our diverse set of clients.

In Short

• Lead and drive strategic customer experience programs.
• Manage project timelines, resources, and deliverables.
• Present complex technical findings to stakeholders.
• Monitor and evaluate customer journey enhancements.
• Design and manage customer feedback systems.
• Act as a liaison between nearshore and onsite teams.
• Lead teams with minimal supervision.
• Consult with key clients for alignment of strategies.
• Guide the project team in Agile principles.
• Identify and mitigate risks and issues.

Requirements

• Experience in program management.
• Strong communication skills.
• Ability to analyze data and present insights.
• Familiarity with Agile methodologies.
• Experience in customer experience improvement.
• Strong leadership skills.
• Ability to manage multiple projects.
• Experience with feedback systems.
• Risk management skills.
• Ability to work in a remote environment.

Benefits

• Opportunity to work in a remote environment.
• Collaborative team culture.
• Access to top-tier clients.
• Continuous learning and development opportunities.
• Flexible working hours.