Customer Service Representative - Remote

Overview

Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders.

In Short

• Handle incoming orders over the phone in a fast-paced environment.
• Assist customers with order inquiries, menu questions, and product recommendations.
• Process orders accurately using our custom POS system (training provided).
• Manage a basic online phone system for customer interactions.
• Maintain a positive, professional demeanor while interacting with customers.
• Ensure customer satisfaction by addressing concerns and issues promptly.

Requirements

• Excellent phone skills.
• Solid computer abilities.
• Passion for customer service.

Benefits

• Training provided for POS system.
• Opportunity to work in a thriving environment.