Support Engineer - Microsoft & Windows - Remote

Overview

Are you a technically skilled IT support professional with a passion for delivering exceptional customer service? We are looking for a Support Engineer to join a UK-based technology services company, providing remote support during UK business hours.

In Short

• Manage and resolve service tickets using PSA and RMM tools.
• Provide technical support for Microsoft 365 and Windows systems.
• Deliver professional assistance in a Managed Service Provider setting.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate time-tracking and ticket updates.
• Follow up with clients for issue resolution and satisfaction.
• Support root cause analysis and implement proactive solutions.
• Uphold cybersecurity standards.

Requirements

• Minimum 3 years in IT support or service delivery roles.
• Strong proficiency in Microsoft 365 and Windows troubleshooting.
• Experience in customer-facing IT roles; MSP experience preferred.
• Familiarity with ConnectWise Manage PSA and RMM tools.
• Excellent communication skills.
• Ability to work independently and manage time effectively.
• Quiet home office setup with reliable internet.
• Ability to work during UK business hours.

Benefits

• Opportunity to work remotely.
• Engage in a dynamic work environment.
• Potential for IT certifications.
• Exposure to advanced IT tools and methodologies.