Remote Otter LogoRemoteOtter

Chat Support Agent - Remote

Posted 14 hours ago
Customer Service
Full Time
South Africa
R16,000/month

Overview

We are seeking a motivated and efficient Chat Support Agent to assist customers in real time via live chat and messaging platforms. This fully remote role is perfect for someone who can type quickly, think on their feet, and deliver friendly, accurate support with every interaction.

In Short

  • Respond to customer queries promptly and professionally via live chat and messaging platforms
  • Resolve product, service, and account-related questions accurately and efficiently
  • Handle multiple simultaneous chat conversations while maintaining quality
  • Escalate complex issues to the appropriate team when necessary
  • Log all chat interactions in the CRM or helpdesk system accurately
  • Contribute to the improvement of chat scripts, FAQs, and support documentation
  • Meet response time targets and customer satisfaction (CSAT) score benchmarks

Requirements

  • 1+ year of experience in live chat support, customer service, or a similar role
  • Fast and accurate typing skills (minimum 45 WPM)
  • Strong written communication skills — clear, friendly, and professional
  • Ability to manage multiple chats simultaneously without compromising quality
  • Familiarity with helpdesk or chat tools (Zendesk, Intercom, Freshchat, or similar)
  • Patient, detail-oriented, and calm under pressure
  • Reliable home office setup with stable internet connection
  • Matric certificate required

Benefits

  • Work from home
  • Flexible working hours
  • Opportunity for career growth
  • Supportive team environment
  • Access to training and development resources
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Remote Recruitment

Remote Recruitment is a dynamic and innovative recruitment agency specializing in connecting top-tier professionals within the finance and legal sectors. Operating fully remotely, the company focuses on leveraging digital platforms, particularly LinkedIn, to identify and engage high-caliber candidates across Europe. With a commitment to excellence, Remote Recruitment aims to enhance client relationships through strategic outreach and effective lead generation, ensuring that their consultants have the necessary support to thrive in a competitive market.

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