Amadeus Travel Ticketing / Reservation Agent - Remote

Overview

We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

In Short

• Assist customers with booking needs
• Provide planning and booking services
• Answer customer questions
• Make travel suggestions
• Book rooms and tickets
• Work with minimal supervision
• Excellent customer service skills required
• Ability to up-sell
• Knowledge of deals and savings
• Work variable shifts

Requirements

• Tourism knowledge including Hotels and Flights
• GDS knowledge is a must have - Amadeus as a priority and Sabre as basic (for at least 2 years experience)
• Ability to create booking, ticketing, reissue, Q updates
• MS Excel and Word competency
• Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
• Monitoring systems for irregular ticket booking behavior
• Excellent organizational skills and strong team player qualities
• Act as a resource/support for agents with ticketing/fares questions
• Quality control all international tickets issued overnight for correct commissions, lowest fare.

Benefits

• The opportunity to work in a highly paced environment
• Hybrid employment model
• Excellent salary
• Bonus performance scheme.