Regional Facilities Manager - Remote

Overview

The Regional Facilities Manager at JLL is responsible for overseeing building operations and enhancing customer experience services, ensuring that goals and performance standards are met.

In Short

• Work closely with Account Leadership and clients to understand operational goals.
• Establish realistic goals for site operations and performance.
• Manage customer experience-focused services and develop training plans.
• Achieve and exceed performance, budget, and team goals.
• Maintain management guidelines in line with client agreements.
• Utilize communication skills to lead and influence team members.
• Monitor vendor performance related to service delivery.
• Identify and escalate risks and issues proactively.
• Engage in continuous improvement and innovation.
• Support a culture of trust and cooperation among team members.

Requirements

• Experience in commercial real estate or facilities management.
• Strong leadership and interpersonal skills.
• Ability to manage budgets and performance metrics.
• Proven track record in customer service excellence.
• Experience with vendor management.
• Strong problem-solving skills.
• Ability to communicate effectively with clients and team members.
• Commitment to continuous improvement.
• Ability to work in a fast-paced environment.
• Relevant certifications in facilities management are a plus.

Benefits

• 401(k) plan with matching contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Supportive culture prioritizing mental, physical, and emotional health.