Junior Financial Support Analyst - Customer Success - Remote

Overview

The challenge of our Financial Support area is to empower national and international clients and partners throughout a journey of consistent growth, aiming to excellently meet demands related to financial matters, providing the best experience and promoting autonomy in using our solutions.

In Short

• Provide multi-channel reactive support (chat, ticket, email, and WhatsApp) related to our product portfolio, solving financial inquiries.
• Ensure a welcoming, agile, and accurate service focusing on the customer experience.
• Monitor and meet metrics related to service performance.
• Contribute to achieving team goals, which vary according to the company's moment.
• Ensure adherence to area playbooks to minimize errors and maintain consistency in financial processes.
• Contribute to continuous improvements in the service area by providing feedback to technical and financial operations teams about problems, bugs, or improvement opportunities encountered during customer service.

Requirements

• Previous experience of at least 1 year in customer service in dynamic and high-demand environments, with basic knowledge of customer service processes and metrics.
• Recent experience in simultaneous and synchronous service (chat) and/or dynamic channels.
• Excellent communication skills, especially written.
• Ability to adapt in a dynamic environment, handling contingency situations and changing priorities.
• Enjoys providing service and having daily contact with the public.
• Knowledge of Google Docs and Google Sheets.

Benefits

• Integral Well-Being: We care for those who make evolution happen through actions and benefits that enable self-care resources.
• Diversity and Belonging: We actively promote inclusion and belonging, ensuring that everyone can be who they are.