Customer Support Specialist - Remote

Overview

The Customer Support Specialist is an Associate level role at PushPress responsible for assisting clients with resolving issues and providing guidance across our suite of SaaS products.

In Short

• 100% remote position.
• First point of contact for client questions.
• Assist clients with troubleshooting problems.
• Provide support through live help calls, chats, and emails.
• Onboarding assistance for new clients.
• Follow-up with clients to ensure satisfaction.
• Create and update help articles and how-to videos.
• Contribute to company growth through support initiatives.
• Help gym owners dominate their day with confidence.

Requirements

• Strong communication skills.
• Experience in customer support or related field.
• Ability to troubleshoot technical issues.
• Familiarity with SaaS products.
• Detail-oriented and organized.
• Ability to work independently in a remote environment.

Benefits

• Work from anywhere.
• Flexible working hours.
• Opportunity to grow within the company.
• Access to advanced technology tools.
• Supportive team environment.