Customer Support Lead - Remote

Overview

Prime Prometics is the fastest-growing pro-age cosmetics brand in the world, and we’re looking for a Customer Support Lead to drive excellence in customer experience and support operations.

In Short

• Manage the day-to-day operations of the Customer Support team.
• Identify pain points and opportunities across the customer journey.
• Evaluate, document, and enhance support workflows and tools.
• Stay up to date with AI trends in customer service.
• Recruit, onboard, and mentor support team members.
• Analyze customer support metrics and feedback.
• Collaborate with Product, Marketing, and Operations teams.

Requirements

• Proven experience in a customer support leadership role.
• Track record of process improvement and team development.
• Experience with helpdesk platforms.
• Strong analytical mindset.
• Interest in customer experience innovation and AI tools.
• Excellent English communication skills.
• Empathy-first leadership style.
• Bonus: Experience with AI implementation.
• Bonus: Familiarity with eCommerce or consumer products.

Benefits

• Remote work two days a week.
• Flexible start to the workday.
• Free healthy lunches at the office.
• Free parking next to the office.
• Paid day off on your birthday.
• Resources to perform tasks (Mac or Windows).
• Room for professional growth.
• Annual workation and exciting team-building events.