Customer Service Representative - Talent Acquisition - Remote

Overview

As a Customer Service Representative for the Talent Acquisition department, you are a vital ambassador for Power Digital, shaping our employer brand with every interaction. Your primary mission is to support our hiring efforts for diverse talent with agility and speed, ensuring a positive and engaging candidate experience that reflects our people-first culture.

In Short

• Manage interview logistics and scheduling for candidates.
• Support hiring managers in staffing their teams.
• Ensure a positive candidate experience throughout the hiring process.
• Manage the ATS (Greenhouse) for efficient candidate tracking.
• Participate in Diversity and Inclusion initiatives.
• Leverage AI capabilities to streamline processes.
• Provide ad hoc support and reporting as needed.
• Collect and manage interview feedback.
• Facilitate skills assessments for candidates.
• Contribute to the employer brand and culture.

Requirements

• Strong communication and interpersonal skills.
• Experience in a customer service role.
• Ability to thrive in a fast-paced environment.
• Meticulous attention to detail.
• Proficiency in spoken and written English at an advanced level.
• Experience with recruitment and/or HR.
• Strong organizational and time management skills.
• Commitment to diversity and inclusion.
• Ability to work independently and collaboratively.
• Proven problem-solving skills.

Benefits

• Base salary + commission opportunities.
• Medical Bonus.
• 15 paid vacation days (PTO) per year.
• Flexible work environment: remote, in-office, or hybrid.
• Work From Home stipend.
• Employee Assistance Program (EAP).
• 17 observed national holidays + 2 mental health recharge days.
• Unlimited opportunities for growth & leadership.
• Ongoing employee development programs.
• Quarterly awards for outstanding performance.