Remote Music Studio Support Agent

Overview

As a Remote Music Studio Support Agent at Pirate Studios, you'll provide essential support to artists using our rehearsal and music facilities, ensuring smooth operations and addressing technical issues.

In Short

• Fully remote position providing customer support to artists.
• Handle support tickets and urgent queries efficiently.
• Work with music studio equipment and resolve technical issues.
• Act as the after-hours operations lead for safety and emergencies.
• Communicate calmly and empathetically with users.
• Use tools like Zendesk and Slack for support tasks.
• Offer a flexible part-time schedule with various shift patterns.
• Receive $17.81 per hour with additional benefits.
• Join a mission-driven team focused on artist empowerment.
• Opportunity for professional growth in a creative environment.

Requirements

• Experience in high-volume customer support.
• Confidence in using music studio gear.
• Ability to work independently under pressure.
• Strong problem-solving skills in fast-paced situations.
• Emotionally intelligent and reliable team player.
• Fast typing skills and proficiency with support tools.
• Comfortable making decisions in time-sensitive scenarios.

Benefits

• Free studio hours for personal use.
• 33 days annual leave, increasing with service.
• 2 Duvet days for mental health breaks.
• 4 weeks of fully paid sick leave.
• Generous parental policies.