Partner Delivery Readiness Manager - Remote

Overview

The Partner Delivery Readiness Manager (PDRM) plays a critical role in enabling and supporting our Partners to successfully deliver Ping Identity solutions to our customers. This role focuses on ensuring that partners have the necessary training, knowledge, tools, and resources to successfully implement and support products or services.

In Short

• Develop and execute partner training programs to enhance delivery capabilities.
• Ensure delivery partners have access to and understand our solution capabilities, delivery methodologies, and best practices.
• Assess partner delivery readiness and create action plans for capability improvements.
• Facilitate knowledge transfer through workshops, webinars, go-live retrospectives and learning modules.
• Define Partner delivery performance metrics and establish report scorecard to drive mutual accountability and performance expectations.
• Monitor partner performance metrics and identify actionable opportunities to improve performance.
• Work closely with sales, solution engineers, customer success, and professional services teams to understand and assess partner capabilities.
• Develop and refine delivery methodologies, tools, and templates for partner use.
• Excellent communication, interpersonal, relationship management and presentation skills.
• 5+ years of experience in a partner-facing role, preferably within the software industry.

Requirements

• Bachelor's degree in business, technology, or a related field.
• Knowledge of cloud technologies, SaaS, or IT service management is a plus.
• Proven track record of successfully managing partner relationships.
• Strong understanding of project management methodologies, service delivery frameworks, and best practices.
• Ability to work effectively in a fast-paced, collaborative environment.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.