Internet Home Consultant (Temporary) - Remote

Overview

The Internet Home Consultant (IHC) is responsible for lead intake from over 70 different lead sources and assigning out to the appropriate Sales Professional(s). The IHC will answer and respond to all phone and Internet inquiries (including Chat and Facebook Messenger) while providing first-class customer service internally and externally.

In Short

• Function as the lead management contact on emails received from various Perry Homes’ and partner websites.
• Ability to interact with customers and show high-level customer service through email, online chat, and telephone contact.
• Answer emails and online chats daily and communicate with prospects until enough information is obtained to assign lead to appropriate Sales Professional.
• Maintain customer information in Customer Relationship Management system.
• Track and report on customer leads and their online digital footprint as needed.
• Provide reports showing activity and trends relating to duties.
• Monitor various websites for accuracy on a regular basis.
• Cultivate 1-800 contacts until they can be assigned to appropriate Sales Professional.
• Assist in research for new Internet marketing ideas.
• Develop and maintain strong positive relationships with Sales Professionals, Divisional Marketing Managers, vendors and upper management.
• From time to time one must complete projects with short notice in extreme constraints.
• Will also be called upon to assist with projects in any division as needed.

Requirements

• Strong communication skills.
• Experience in customer service.
• Proficient in using CRM systems.
• Ability to work under pressure.
• Detail-oriented and organized.
• Ability to handle multiple tasks simultaneously.
• Experience with digital marketing preferred.

Benefits

• Opportunity to work with a dynamic team.
• Gain experience in lead management and customer service.
• Flexible working environment.