Customer Service Assistant (Casual) - Remote

Overview

The Customer Service Assistant will respond to customer inquiries and provide professional support via various communication channels, ensuring customer satisfaction and resolution of issues.

In Short

• Respond to customer inquiries outside regular business hours.
• Provide support via phone, email, chat, and ticketing.
• Assist with pre- and post-purchase questions.
• Support claims for damaged goods, returns, and refunds.
• Collaborate with internal teams to resolve customer issues.
• Follow up on open cases for resolution.
• Maintain high service quality during non-standard hours.

Requirements

• Excellent customer interaction skills.
• Outstanding verbal and written communication skills in English.
• Able to handle difficult situations calmly.
• Strong attention to detail.
• Confident in working independently.
• Comfortable using customer service platforms like Zendesk.
• Fast learner of product and process details.
• Flexible for evening and weekend shifts.
• Experience in customer service is a plus.
• Based in a suitable time zone for after-hours availability.

Benefits

• Starting from 32.50 AUD/hour.
• Dynamic, entrepreneurial startup environment.
• Remote-friendly position with flexible hours.
• Supportive team with flat hierarchies.
• Opportunity to work on innovative products.
• Regular team events across different countries.
• Company values ownership and customer obsession.
• Collaborative global setup with colleagues worldwide.
• Access to modern tools for efficient work.
• Discounts on PERGOLUX products.