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Customer Service Assistant (Casual) - Remote

Posted 4 weeks ago
Customer Service
Part Time
Australia
32.50 AUD/hour

Overview

The Customer Service Assistant will respond to customer inquiries and provide professional support via various communication channels, ensuring customer satisfaction and resolution of issues.

In Short

  • Respond to customer inquiries outside regular business hours.
  • Provide support via phone, email, chat, and ticketing.
  • Assist with pre- and post-purchase questions.
  • Support claims for damaged goods, returns, and refunds.
  • Collaborate with internal teams to resolve customer issues.
  • Follow up on open cases for resolution.
  • Maintain high service quality during non-standard hours.

Requirements

  • Excellent customer interaction skills.
  • Outstanding verbal and written communication skills in English.
  • Able to handle difficult situations calmly.
  • Strong attention to detail.
  • Confident in working independently.
  • Comfortable using customer service platforms like Zendesk.
  • Fast learner of product and process details.
  • Flexible for evening and weekend shifts.
  • Experience in customer service is a plus.
  • Based in a suitable time zone for after-hours availability.

Benefits

  • Starting from 32.50 AUD/hour.
  • Dynamic, entrepreneurial startup environment.
  • Remote-friendly position with flexible hours.
  • Supportive team with flat hierarchies.
  • Opportunity to work on innovative products.
  • Regular team events across different countries.
  • Company values ownership and customer obsession.
  • Collaborative global setup with colleagues worldwide.
  • Access to modern tools for efficient work.
  • Discounts on PERGOLUX products.
PERGOLUX logo

PERGOLUX

PERGOLUX is a rapidly growing e-commerce company based in Norway, specializing in the design, manufacture, and sale of premium pergolas for the Home & Garden sector. With a presence in over 15 countries across Europe, Australia, North America, and South America, PERGOLUX is committed to expanding its market reach and providing high-quality outdoor living products. The company fosters a dynamic work environment where employees are encouraged to thrive and contribute to the company's growth, making it an ideal place for those passionate about outdoor living and innovative design.

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