Associate IT Support Engineer - Remote

Overview

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

In Short

• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.
• Provide installation, configuration and support of desktop computers, peripheral equipment and software.
• Processes the onboarding and off boarding process in relation to IT support.
• Performs updates, repairs, upgrades, backups and other maintenance tasks.
• Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner.
• Perform routine updates of desktop hardware and software.
• Research IT purchase requests, obtain approvals, request PO’s, and receive/distribute equipment.
• Conduct annual hardware/software inventory.
• Perform annual license updates and routine database updates of antivirus software.
• Provide IT support at Perforce events and company meetings as needed.

Requirements

• Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise.
• Highly motivated self-starter – able to work quickly and independently with minimal supervision.
• Ability to communicate clearly and concisely, both orally and in writing.
• Strong sense of achievement and willingness to contribute to a dynamic team environment.

Benefits

• Work in a collaborative and creative environment.
• Opportunities for professional growth and development.
• Engage with some of the best and brightest in the industry.
• Participate in company events and initiatives.