Customer Service Clerk - Remote

Overview

Penny Appeal Canada is a humanitarian organization dedicated to transforming the lives of vulnerable individuals and communities across Canada and around the world. Through sustainable development projects, emergency relief efforts, and advocacy campaigns, we aim to alleviate poverty, provide access to education and healthcare, and empower marginalized groups to build brighter futures.

In Short

• Penny Appeal Canada is seeking a motivated Customer Service Clerk.
• This role is part of the 2026 Canada Summer Jobs program.
• Opportunity to gain hands-on experience in donor relations and customer service.
• Engage in meaningful conversations with donors.
• Provide exceptional customer service and support fundraising efforts.
• Work closely with the Donor Care Team.
• Utilize tools such as Google Workspace, Slack, and CRM systems.
• Build and maintain relationships with donors.
• Respond to inquiries via phone, chat, and email.
• Support fundraising efforts aligned with campaign goals.

Requirements

• Post-secondary education required.
• Minimum 1–2 years of customer service or administrative experience.
• Strong English communication skills (written and verbal).
• Bilingual proficiency is an asset.
• Experience with digital platforms like Google Workspace and CRM systems.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Access to a computer with a camera and headset for calls.
• Reliable high-speed internet connection.
• Must be a Canadian citizen or permanent resident.

Benefits

• Hands-on experience in the non-profit sector.
• Opportunity to engage with the community.
• Develop skills in donor relations and customer service.
• Work with a passionate team dedicated to humanitarian work.
• Gain insights into fundraising efforts and strategies.