Intake Specialist & Operations Lead - Remote

Overview

The Intake Specialist & Operations Lead will act as the operational nerve center for client-caregiver coordination, managing scheduling and logistics to ensure a seamless experience.

In Short

• Fully remote position.
• Full-time job with split-shift availability required.
• Manage caregiver-client scheduling in real-time.
• Coordinate incoming care requests and ensure timely responses.
• Maintain scheduling software with updated information.
• Communicate proactively with caregivers and clients.
• Identify and resolve gaps in caregiver coverage.
• Generate reports on staffing and productivity.
• Support operational workflows related to payroll and timesheet collection.
• Immediate training and shadowing tasks in the first week.

Requirements

• Strong communication skills.
• Experience with scheduling software preferred.
• Ability to manage logistics and coordinate effectively.
• Proactive problem-solving skills.
• Experience in customer service or operations roles.
• Flexibility to adapt to changing needs.
• Strong organizational skills.
• Ability to work independently in a remote environment.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits like an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Supportive work culture emphasizing accountability and empathy.