Customer Support Specialist - Brazil - Remote

Overview

Pazu Games is at the forefront of mobile game development for children! We craft vibrant, captivating, and educational gaming adventures that ignite creativity and fuel imagination. With a commitment to safety and positive play, our games are loved by tens of millions of kids around the globe every month. Join us on this thrilling journey as we innovate and expand our portfolio, transforming playtime into an unforgettable, enriching experience! Dive into the fun with Pazu Games, where every game is a new adventure waiting to be explored!

In Short

• Respond to player inquiries via Zendesk in a friendly and helpful tone
• Categorize and tag tickets for internal reports and product feedback
• Maintain a high SLA (95%+)
• Assist in managing support for events like giveaways or feature launches
• Monitor and respond to App Store / Google Play reviews weekly
• Support small creators and handle promo code distribution
• Help test and improve the Pazu Support Bot

Requirements

• 2-3 years of experience in customer support (preferably in gaming or tech)
• Excellent written communication in English (Spanish, Portuguese, Italian, Indonesian, Arabic ... is a plus)
• Familiarity with Zendesk or similar support platforms
• Strong organizational and multitasking skills
• Bonus: passion for mobile games or children’s content

Benefits

• Opportunity to work in a fun and creative environment
• Be part of a team that impacts children's playtime positively
• Full-time position with potential growth opportunities