Croatian-Speaking Customer Service Representative for Booking.com - Remote

Overview

Patrique Mercier Recruitment ES is excited to announce a remote work opportunity for Croatian-speaking individuals to join the Customer Service team supporting Booking.com from home in Greece! If you are passionate about travel and enjoy assisting customers, this role offers flexibility and the chance to contribute to a leading online travel platform. You will provide exceptional support to Croatian-speaking customers, ensuring their booking experience is smooth and enjoyable from the comfort of your home.

In Short

• Provide outstanding customer service to Croatian-speaking clients via phone, email, and live chat.
• Assist customers with booking inquiries, modifications, cancellations, and general support.
• Maintain a professional and courteous manner in all interactions.
• Efficiently document customer interactions to support service quality.
• Collaborate with team members and Booking.com partners to ensure customer satisfaction.
• Participate in ongoing training to stay updated on platform features, policies, and customer service best practices.

Requirements

• Fluency in Croatian, both spoken and written.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Previous experience in customer service is preferred.
• Familiarity with online booking systems is a plus.

Benefits

• Flexible working hours from the comfort of your home.
• Opportunity to work with a leading online travel platform.
• Ongoing training and development opportunities.
• Supportive team environment.
• Competitive compensation package.